Privacy Policy

The Lodge Collection is the name we use when we contact you about Marwell Court, a development of luxury holiday homes near Winchester, Hampshire.

The company responsible for your personal information (the "data controller") is:

For privacy questions, please email team@thelodgecollection.site.

Depending on how you use the website, we may collect:

• Your first name and surname
• Your email address and mobile or telephone number
• Information about your enquiry, including your purchase position (whether you would buy without finance)
• Brochure requests
• Private viewing details, including the date and time of your appointment
• Your contact acknowledgement and any optional text-message choice, with the wording, version and time you gave it
• How you arrived at the website, such as the landing page, advertising campaign details (UTM tags) and advertising click references where available
• Timestamps, enquiry references and booking references
• Technical information needed to run and secure the website

We collect information when you:

• Submit an enquiry or request the Marwell Court brochure
• Book a private viewing
• Contact or reply to The Lodge Collection
• Arrive at the website from an advertisement or marketing message
• Tell us your communication preferences

• To respond to your enquiry and provide the brochure or information you request
• To manage your Marwell Court enquiry
• To arrange, confirm and manage private viewings, including appointment reminders
• To follow up on your enquiry appropriately
• To keep accurate enquiry records, including a record of the choices and notices you were shown
• To understand which advertising and campaigns bring people to the website
• To operate, secure and improve the enquiry and booking process

We use your information where it is necessary to take the steps you have asked for (such as arranging a viewing), where we have a legitimate interest in managing enquiries and running our business, where you have given consent, or where we must meet a legal obligation.

About your enquiry or appointment. When you request the brochure or book a viewing, you agree to us contacting you by phone or email about your Marwell Court enquiry and private viewing. The wording you see is: "I agree to The Lodge Collection contacting me by phone or email regarding my Marwell Court enquiry and private viewing. I have read the Privacy Policy."

Optional updates. Any other updates, such as text messages, are only sent where you have separately chosen to receive them, or where another lawful basis applies. Giving us your mobile number does not by itself mean you have agreed to receive text messages.

You can change your preferences or ask us to stop contacting you at any time by emailing team@thelodgecollection.site.

On the brochure form there is a separate, optional box, which is left unticked unless you tick it: "Yes, send me a helpful text reminder with a link to my brochure and the option to arrange a private viewing." (version brochure-sms-v2).

We only treat you as having chosen text-message updates if you tick that box, and we record when you did so and the wording you saw. You can withdraw this choice at any time.

We use trusted technology and service providers to help us:

• Host and run the website
• Store and manage enquiry and appointment information
• Manage communications with you
• Send email and text messages, where set up
• Measure how our marketing and advertising performs

These providers only process your information on our instructions. We may also share information where required by law. We do not sell your personal information.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including our legitimate business needs and any legal, regulatory or compliance requirements.

We use reasonable technical and organisational measures to protect your personal information. No method of transmission or storage is completely secure, but we work to keep your information protected.

Under UK data protection law you may, where applicable, have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Object to, or ask us to restrict, certain uses of your information
• Withdraw consent where we rely on it
• Raise a concern about how we handle your information

To use any of these rights, email team@thelodgecollection.site. If you are unhappy with our response, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

The website uses storage in your browser to:

• Keep your progress through the brochure and viewing journey (your first name and a private reference code — never your contact details)
• Remember how you arrived at the website, such as advertising campaign details, for the current visit
• Understand which sources and campaigns lead to enquiries, and measure website and campaign performance

You can clear this storage at any time through your browser settings.

We may update this policy from time to time. The version and date at the top of this page show when it last changed.